2nd Line Service Desk Engineer – Public Transport / Infrastructure Industry

📍 Brussels Area | Hybrid/On-site

📅 Start: September 2026

⏳ Duration: 12 months

We are currently looking for a 2nd Line Service Desk Engineer with strong IT support and networking expertise for a long-term assignment within the transport & infrastructure sector.

🔧 Key Responsibilities:

• Handle complex 2nd line incidents and service requests

• Configure network equipment (switches, firewalls, access points)

• Support and coach first-line teams

• Document solutions and best practices

• Provide high-quality end-user support in a bilingual environment

💡 Required Skills:

• Strong knowledge of End User Computing (Windows, Android, iOS)

• Networking expertise

• Good knowledge of:

• Azure / Entra
• Active Directory
• Exchange
• SharePoint
• Teams
• Intune

🗣 Languages:

• Dutch or French: C2 level

• Second national language: minimum B2

• English: minimum B1

👤 Soft Skills:

• Team player

• Stress resistant

• Curious & eager to learn

• Flexible & customer-oriented

🚗 Frequent travel required (estimated 7,500 km/year).